• “Client” means the individual or organization contracting our services.
• “Services” include branding, web design, and related services provided by us.
• “Project” refers to the specific branding or web design work being undertaken.

• We will provide the Services as outlined in the agreed-upon proposal or scope of work.
• The Client will provide necessary information, content, and feedback in a timely manner.
• The Client is expected to engage and respond or deliver in time all the necessary information to help finish the project within the time frame. if the client is at work or busy, the client should atleast ensure we recieve all necessarry information after working time.
• For Online Store/E-commerce we will only allow a client to submit the maximum of 50x (Fifty) product images with full decriptions and prices to be able to develop a professional content, above that we will charge per image

• A deposit of 20% is required to commence work –  E-commerce/Online Store and Company or Business Website.
• A deposit of 50% on other services.
• Balance payment is due upon completion of the Project and after Outstanding balance invoice is issued.
• Failure to pay outstanding amount after completion of the project, and a client will be given extra 24hours to settle the Outstanding balance, if the client still fails to pay after the given 24hours, 10% interest will be charged and expected to be paid. Failure to pay 10% interest charged and outstanding balance within 12 hours, the “client’s” project will terminated and the initial deposit will not be refunded. If a client comes back in future to reinstate or redo the project, the client will be charged full amount of the project, and expected to be paid in full, no deposit.
• If a client decides to cancel the project before it commenced, their deposit will not be refunded.
• All website/online stores are under a hosting plan and the hosting plan fee options are –  monthly, annually (1 year) and Biennial (2 years), failure to pay your hosting plan, our hosting service provider will suspend and terminate the website and remove the website data on the servers. should a client wants to reinstate the website it will cost our company (Mel Global Connect) to redevelop the website from the begining/scratch. 
• We as a company (Mel Global Connect) wont be held responsible for suspension and termination of the website due to a clients negligence to their hosting fee. if our hosting service provider has terminated and deleted the data of the website, the website wont exist and if a client want to reinstate the website, it will cost us to redevelop and rebuild a website from the begining/scratch which we will now charge a client for rebuilding the website from the very begining. if you feel like monthly hosting fee is somehow a hustle, We suggest a client to pay once-off 1 year or 2 years hosting fee rather than paying month-to-month.

• We retain ownership of all intellectual property rights until full payment is received.
• Upon payment, the Client receives exclusive rights to the final design(s).

• Two rounds of revisions are included in the Project scope.
• Additional revisions will be billed at our standard rate.

• Either party may cancel  agreement contract/ or any nature of agreement with written notice.
• In the event of cancellation, the Client is liable for work completed and expenses incurred.

• We warrant that our Services will be performed with reasonable care and skill.
• Our liability is limited to the total value of the Project.

• Both parties agree to maintain confidentiality of each other’s proprietary information.

•  Our Company “Mel Global Connect” will put our client’s logos on the website as reference and indication of appriciating all the clients for choosing us.

• These Terms and Conditions are governed by and construed in accordance with the laws of South Africa.

• By commencing work, the Client acknowledges acceptance of these Terms and Conditions.