Mel Global Connect (Pty) Ltd
Effective Date: 2022-03-07
1. Introduction
Mel Global Connect (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you interact with our website, products, and services.
Our services include:
- Website Design and Development
- Social Media Management
- Printing Services
- Branding and Marketing Solutions
- Digital Marketing and Related Services
By using our website or engaging with our services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect and process the following information:
Personal Information
- Full Name
- Email Address
- Phone Number
- Company Name
- Physical Address
- Billing Information
Business Information
- Brand assets
- Marketing materials
- Website content
- Social media account information
- Project requirements and specifications
Technical Information
When you visit our website, we may automatically collect:
- IP Address
- Browser Type
- Device Information
- Pages Visited
- Date and Time of Access
- Cookies and Similar Technologies
3. How We Use Your Information
We use your information to:
- Provide requested services
- Communicate regarding projects and enquiries
- Process payments and invoices
- Improve our services and website functionality
- Deliver customer support
- Send important updates and service-related notifications
- Conduct marketing activities where consent has been provided
- Comply with legal and regulatory obligations
4. Sharing of Information
We do not sell, rent, or trade your personal information.
We may share information with:
- Employees and contractors involved in delivering services
- Payment service providers
- Printing and production partners
- Marketing and advertising platforms
- Government authorities where required by law
All third parties are required to maintain appropriate confidentiality and security measures.
5. Data Security
We implement reasonable technical and organizational measures to protect your personal information against:
- Unauthorized access
- Loss or theft
- Misuse
- Disclosure
- Alteration
- Destruction
While we strive to protect your information, no internet transmission or electronic storage system can be guaranteed as completely secure.
6. Cookies
Our website may use cookies and similar technologies to:
- Improve website performance
- Remember user preferences
- Analyze website traffic
- Enhance user experience
You may choose to disable cookies through your browser settings, although some website features may not function properly.
7. Client Content and Intellectual Property
When providing website development, branding, printing, or social media management services, clients may provide content including text, images, logos, videos, and marketing materials.
Clients remain responsible for ensuring they have the legal rights and permissions necessary to use and provide such content.
Mel Global Connect will only use client content for the purpose of delivering agreed services.
8. Data Retention
We retain personal information only for as long as necessary to:
- Fulfill contractual obligations
- Provide services
- Maintain business records
- Comply with legal and tax requirements
- Resolve disputes
When information is no longer required, it will be securely deleted or anonymized.
9. Your Rights
Subject to applicable laws, including the Protection of Personal Information Act (POPIA), you may have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of personal information
- Object to certain processing activities
- Withdraw consent where applicable
- Lodge a complaint with relevant authorities
Requests may be submitted using the contact details provided below.
10. Third-Party Links
Our website may contain links to third-party websites or platforms.
We are not responsible for the privacy practices, content, or security of external websites. Users are encouraged to review the privacy policies of any third-party sites they visit.
11. Marketing Communications
With your consent, we may send promotional communications regarding our services, special offers, and company updates.
You may opt out of receiving marketing communications at any time by contacting us or using available unsubscribe options.
12. Children’s Privacy
Our services are not directed toward children under the age of 18. We do not knowingly collect personal information from minors without appropriate parental or legal guardian consent.
13. Compliance with POPIA
Mel Global Connect processes personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa and other applicable data protection laws.
We are committed to ensuring personal information is processed lawfully, fairly, and transparently.
14. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time.
Any changes will be published on our website with an updated effective date. Continued use of our services after changes are posted constitutes acceptance of the revised policy.
15. Contact Information
For questions, requests, or concerns regarding this Privacy Policy, please contact:
Mel Global Connect (Pty) Ltd
Email: info@melglobalconnect.co.za
Phone: +27 69 778 4620
Website: www.melglobalconnect.co.za
We will respond to privacy-related enquiries as soon as reasonably possible.